Orders and delivery

  • Ordered by 15:00, sent the same day

    Orders placed online or by phone by 15:00 are usually sent the same day.

  • If it shows as available, it is in stock

    The products you can order are in the shop and are sent right away.

Shipping

  • Katalahou Delivery Areas of Attica

    We deliver to your door ourselves.

    Zone Minimum order Delivery
    Zone A 20€ Free
    Zone B 30€ 3€

    See on the map which zone you are in

  • ELTA Courier All of Greece

    Delivered to your door. The shipping cost is worked out from the order's total weight, and you see it at the checkout.

  • Transport company Outside Attica

    You collect your order from the transport company's office in your area and pay the shipping there, at the company's prices. This is usually the cheaper way for large or heavy orders. We will contact you about the details before we send it.

  • Collection from the shop Exarchia

    You collect your order from our shop.

    Address
    Mavromichali 9, Exarchia 10679, Athens
    Monday – Friday
    9:00–20:00
    Saturday
    9:00–17:00

Delivery map

If your area is not in a zone, let us know: the zones change often, as our needs do. Outside zones A and B we can deliver by arrangement, for orders from 50€.

Payment

  • Card, online

    Debit or credit card, at the checkout.

    Mastercard Visa Apple Pay Google Pay

  • Bank transfer

    Bank
    National Bank of Greece
    IBAN
    GR51 0110 1510 0000 1510 0164 035
    Account number
    15100164035

    Once you have paid, send us the transfer receipt at info@katalahou.gr.

  • Cash on delivery

    For deliveries by Katalahou Delivery, in some areas of Attica.

  • Payment at the shop

    When you collect from the shop, in cash or by card.

Returns

Faulty product

If a product you receive is faulty, let us know and we will replace it or refund what you paid for it.

Time limit
3 days from delivery
Shipping
No cost to you
Contact
210 3613851 or info@katalahou.gr

Cancelling an order

You can cancel your order by phoning or emailing us.

Time limit
48 hours from the order
Refund
Within 2 working days, the way you paid
Shipping
If the order has already been handed to the courier, the cost of returning it is yours
Contact
210 3613851 or info@katalahou.gr

If the order has already left us, the money is refunded once we have received and checked the products.

Fridge and freezer products Cannot be returned